Privacy Policy

This Privacy Policy explains how Xiashi VPN (referred to as 'this Service' or 'we') handles personal information when you download, install, register for, and use our VPN client applications and related services.

When you use this Service, we may collect information necessary to operate it, including device type, operating system version, app version, connection status, diagnostic logs, account identifiers, and approximate region. This information is used to recommend suitable routes, troubleshoot connection issues, improve stability, and send necessary service or security notices. We do not use browsing content for advertising profiles.

We process anonymized or aggregated data with third-party providers only where necessary, such as app distribution, crash analysis, payment processing, or infrastructure monitoring. Except for legal process, regulatory requirements, user safety, or service partners bound by confidentiality obligations, we do not sell or disclose personal information to unrelated third parties. You may stop new client-side data collection by uninstalling the app.

User-provided data will be retained during the active service period and for a reasonable retention period afterward. If you need to cancel your account or delete personal profile information, contact our privacy team at [email protected]. This Service is not intended for children under 13. If we discover that such information was collected by mistake, we will delete it as soon as practical. Guardians may also contact us through the same email. We use access controls, encrypted storage, and operational review to reduce data risk.

This Privacy Policy may be updated because of legal, product, or operational changes. Please review this page periodically; continued use after publication means you accept the revised policy. This policy takes effect on October 4, 2025. If you have questions about privacy processing, contact the Xiashi VPN team by email at [email protected].