Yes. Xiashi VPN includes free starter access so you can test node speed, app compatibility, and key websites before choosing a VIP dedicated plan.

A VPN creates an encrypted route between your device and a remote server. Most Xiashi VPN users can rely on the official app, while advanced users may still follow guides for v2rayN, Shadowrocket, or v2rayNG.

Device limits depend on the plan. The basic plan supports 3 devices, while higher plans can support up to 10 devices online at once across phones, computers, tablets, and TVs.

China VPN users need more than a generic VPN Provider. Xiashi VPN prioritizes route quality, protocol resilience, Chinese-language support, and peak-hour stability for difficult network conditions.

Refresh the subscription or route list first, then check system time, app permissions, and proxy settings. If the issue continues, switch to a lower-load route or contact support.

Some return routes are available for overseas users who need music, video, or daily-life apps in China. Availability can vary by platform policy and local network conditions.

If direct downloads are slow, contact online support for a mirror link or join the Telegram channel where the latest client announcements are pinned.

Some OpenWrt, Merlin, and Padavan router environments are supported. Router setup is useful for whole-home routing, but follow the guide carefully to avoid breaking local network access.

Click Forgot Password on the login page and use your registered email to receive a reset link. We recommend registering with an email you can always access.

Yes. The client rechecks routes when networks change, and encrypted access is especially useful before signing in to sensitive accounts on public Wi-Fi.

With the encrypted tunnel active, your ISP generally sees a connection to the VPN server rather than the specific websites or content you access.

No. Browsing history, page content, and real IP activity are not treated as operating assets. Necessary account and billing records are kept only for service delivery and security.

No responsible VPN Provider can promise absolute availability. Xiashi VPN monitors routes and protocols, and users should keep multiple regions available during unstable periods.

The client uses modern transport security with technologies such as TLS, Reality, and Hysteria 2, selecting suitable methods by platform and route type.

When the connection is working normally, external websites see the exit IP of the selected route rather than your local network address.

Kill Switch related settings can restrict unencrypted traffic if the tunnel fails, reducing the chance of accidental real-IP exposure.

DNS requests can be routed through encrypted or controlled resolution paths, helping avoid public-network hijacking, pollution, or unwanted redirects.

No. Xiashi VPN is a VPN Service, not an ad network. We do not sell browsing behavior to marketing platforms.

That means the selected exit route is active. Websites estimate your location from the node IP, such as Hong Kong, Japan, Singapore, or the United States.

Yes. Route groups are maintained for streaming and AI tools, including Netflix, YouTube, 爱壹帆, ChatGPT, Claude, and similar services.

Dedicated gaming routes help reduce jitter for Steam, Apex, Valorant, and similar titles. Compared with tools like Radmin VPN or Urban VPN, Xiashi VPN is designed to cover both VPN access and daily global browsing.

Some nodes allow P2P and large file transfers. Check the node notes before use and follow local laws plus platform rules.

All networks can be affected by peak-hour congestion. Xiashi VPN uses spare capacity, latency checks, and load balancing to reduce the impact, but switching regions may still help.

Split tunneling keeps local apps direct while Google, ChatGPT, overseas sites, and media apps use the VPN channel, reducing problems caused by full global proxy mode.

Some routes include basic filtering rules that reduce common pop-ups and malicious redirects, but they should not replace browser security tools.

You can submit a ticket or contact us through Telegram. Include your device, system, route, and error details so the team can troubleshoot efficiently.

Use the automatic route first, then switch to a labeled group for streaming, AI tools, gaming, or the region closest to your target service.

Yes. Sign in with the same Xiashi VPN account and your subscription can be shared across supported devices within the plan limit.

You can buy a temporary data top-up or upgrade to a higher plan in the account center. Free users can continue checking in for starter access.